Customer Service


You may call ProPay customer service for general questions and support. If you have an urgent issue, please call the account executive assigned to your account.

Customer Service Representatives are available between the hours of 6:30 AM and 7 PM (Mountain Time) Monday through Friday by calling 866-573-0951.

Browser Requirements

To help protect the security of your account information, we require that you use a current browser that supports at least 128-bit encryption. To access ProPay website features, you must enable JavaScript and cookies.

Supported browsers include the following:

  • Internet Explorer, versions 8 & 9
  • Firefox, most recent version
  • Safari, most recent version
  • Chrome, most recent version
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